Vouchers

Skills

  • Full time
  • Part time
  • One time

- Extensive personal travel to over 20 different countries across 5 continents
- Participated in both group and individual travel
- Planned 2 week itineraries for myself and other travelling companions
- Communicated effectively with persons of all nationalities and language backgrounds
- Have studied, lived, and worked in several different countries

  • Full time
  • Part time
  • One time

- Solo Flight Attendant on Saab 340B+ commericial aircraft
- Extensive experience in problem resolution and understanding of the value of providing premier customer service
- Handled all emergency situations, efficiently and effectively implemented instructions from the flight deck and followed appropriate emergency procedures established by the FAA
- Communicated effectively with flight deck and completed detailed reports pertaining to flight incidents and cabin discrepancies
- Assist passengers with seating, stowing baggage, and responding to any inquiries or special requests
- Certified in First Aid, CPR and Fire Safety

  • Full time
  • Part time
  • One time

- Over 6 years experience in a Front Office reception role including supervision, frequent stay programs, group bookings, and rate management
- Recognised for delivering the highest levels of customer service in an inviting professional manner
- Working knowledge of Opera, Fidelio, and HotSoft PMS

Work History

Senior Receptionist

The Fleet Street Hotel

July 2011 - June 2012

- Oversee and complete daily front desk tasks at boutique style, European city-centre hotel
- Assist international hotel guests with accommodation requests, tour bookings and transportation needs
- Provide guests with information on local and national attractions of interest throughout Ireland
- Update daily and monthly rates as well as room inventory with all booking websites and travel agencies associated with the hotel
- Resolved guests issues and escalations with agreeable outcomes while serving as shift supervisor
- Assisted in Front Office transition from Fidelio PMS to HotSoft PMS

Flight Attendant

Silver Airways

July 2012 - Present

- Solo Flight Attendant on Saab 340B+ commericial aircraft
- Extensive experience in problem resolution and understanding of the value of providing premier customer service
- Handled all emergency situations, efficiently and effectively implemented instructions from the flight deck and followed appropriate emergency procedures established by the FAA
- Communicated effectively with flight deck and completed detailed reports pertaining to flight incidents and cabin discrepancies
- Assist passengers with seating, stowing baggage, and responding to any inquiries or special requests
- Demonstrate inflight safety demonstration and ensure passenger compliance with all Federal Aviation Regulations
- Certified in First Aid, CPR and Fire Safety

Front Office Supervisor/ ByRequest Manager

Wyndham Hotel University Place

May 2008 - June 2011

- Manage inventory for amenities required for Wyndham frequent stay program and establish incentives for member enrolments
- Monitor privileges and accommodations for frequent-stay members
- Oversee the daily operations of the front office team inlcuding front desk, valet, bellman/shuttle services, and security department while ensuring highest levels of customer service during all transactinos
- Manage group check-ins as well as VIP arrivals
- Complete daily functions using Opera PMS including group bookings, accounting, and completed daily night audit as needed
- Attended daily managerial meeting and served as an evening Manager on Duty to all departments as needed

Revenue Management Internship

Wyndham University Place

January 2011 - May 2011

- Focused on rate management and forecasting including locally negotiated and daily rates with Front Office Manager
- Evaluated ways to improve ADR and RevPar
- Scheduled Front Office employees using payroll matrix based on projected needs
- Balanced inventory for required supplies and completed purchasing process when needed

Front Desk Representative

Extended Stay America

January 2008 - May 2008

- Responsible for registering guests and providing explanation of hotel features and benefits
- Provided guest assistance as well as solutions to complaints or problems
- Secured payments and balanced daily accounts during night audit

Head Lifeguard

Shawnee Inn and Golf Resort

May 2006 - January 2009

Education

Bachelor's Degree in Hospitality and Tourism Management

Robert Morris University

August 2007 - May 2011

Bachelor's of Science in Business Management with a concentration in Hospitality and Tourism
GPA: 3.5

International Hospitality

University of Nicosia

January 2009 - May 2009

Completed a semester abroad in Cyprus with classes on International Tourism, CRM, Organizational Behavior, and Hospitality Management

East Stroudsburg Senior High School

Validations

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Contact Details

Address:
Dublin, Ireland